PTAI support

1. Get in touch

Email us and we'll get back to you. Include your account email and a short description of what's happening, and a screenshot if it helps.

Prefer another topic? Use privacy@pocket-team.ai for privacy or data requests, or see our account deletion instructions.

2. Account & subscription

PTAI subscriptions are billed and managed through the App Store or Google Play, not directly with us. Manage, pause or cancel a subscription there:

• Manage or cancel an Apple subscription
• Manage or cancel a Google Play subscription

For anything account-specific—sign-in trouble, a billing question the store can't resolve, or a request to delete your account—email support@pocket-team.ai.

3. Safety & medical concerns

PTAI is a fitness and wellbeing product, not a medical service, and support cannot give medical advice. Stop exercising and seek appropriate help if you experience sharp or persistent pain, chest pain, fainting, severe shortness of breath, dizziness or other concerning symptoms. Call local emergency services for an emergency.