Terms of Use

1. Agreement and eligibility

PTAI is provided by NSTARC LTD (company number 13709681), 68 Queen Street, Sheffield, S1 1WR, United Kingdom. “PTAI”, “we”, “us” and “our” refer to NSTARC LTD.

By creating an account, buying a subscription or using PTAI, you agree to these terms and our Privacy Policy. You must be at least 18 years old and legally able to enter this agreement. If you do not agree, do not use PTAI.

2. Your account

You must provide accurate information, keep it current and protect access to your account. Authentication is provided through Auth0 and may include email/password, Apple or Google sign-in. You are responsible for activity you authorise and should notify support@pocket-team.ai promptly if you suspect misuse.

Your account is personal and may not be sold, transferred or shared in a way that defeats subscription or security controls.

3. Fitness, nutrition and AI service

PTAI helps you plan and record exercise, nutrition, goals, measurements and coaching conversations. Recommendations, demonstrations, estimated calories and nutrients, body metrics, transcriptions and AI responses are informational estimates. They may be incomplete, inaccurate or unsuitable for your circumstances. You remain responsible for deciding whether and how to act on them and can edit or reject AI-generated suggestions.

Not medical advice

PTAI is not a doctor, dietitian, physiotherapist, emergency service or substitute for professional diagnosis or treatment. Do not use it to diagnose or treat a condition. If you have an injury, medical condition, pregnancy, dietary risk or doubt about appropriate exercise or nutrition, consult a suitably qualified professional.

Stop exercising and seek appropriate help if you experience sharp or persistent pain, chest pain, fainting, severe shortness of breath, dizziness or other concerning symptoms. Call local emergency services for an emergency. Do not delay seeking professional help because of information from PTAI.

4. Paid subscriptions and free trials

PTAI requires an active auto-renewing subscription purchased through the Apple App Store or Google Play. PTAI asks for required health-data consent before presenting the subscription offer. Before purchase, the store screen shows the applicable price, billing period, trial (if offered), renewal terms and taxes. The app store processes payment and its billing terms also apply.

If you accept an eligible one-month free trial, you will not be charged during the stated trial period. Unless you cancel before the trial ends, it converts automatically to the paid subscription shown at signup. A subscription renews automatically for the same billing period until cancelled. Your store account is charged at the start of each paid period.

Manage or cancel through your Apple subscriptions or Google Play subscriptions. Cancellation takes effect at the end of the paid period unless the store or law says otherwise. Deleting PTAI or your account does not cancel store billing. Refund requests are handled under the app store’s rules, without limiting statutory refund or withdrawal rights that apply to you.

We may change future subscription prices or features with the notice and consent required by the store and applicable law. A change does not remove rights you have already acquired.

5. Acceptable use

You must not:

• use PTAI unlawfully, fraudulently or to harm, harass or endanger anyone;
• attempt to gain unauthorised access, defeat security or subscription controls, probe vulnerabilities or disrupt the service;
• upload malware or content you do not have the right to use;
• scrape, resell, sublicense or commercially exploit PTAI except where law permits;
• reverse engineer the app except to the limited extent the law does not allow that restriction; or
• use PTAI or its output to develop or train a competing AI or machine-learning model.

6. Your content and privacy

You keep ownership of information and content you submit. You give NSTARC a limited, worldwide, non-exclusive licence to host, copy, process, transmit and display it only as needed to provide, secure and support PTAI, comply with law and exercise our rights under these terms. This licence ends when the content is deleted, except for limited backups and lawful retention.

You must have the right to submit your content and should not include unnecessary information about other people. We do not use your content to train AI models. Our Privacy Policy explains data handling and your rights.

7. Our intellectual property and your licence

NSTARC and its licensors own PTAI, including its software, design, brand, databases and original content. Subject to these terms and any app-store licence, we give you a personal, limited, revocable, non-exclusive, non-transferable licence to install and use PTAI for your own non-commercial purposes on supported devices.

Feedback is voluntary. If you send ideas or suggestions, we may use them without payment or obligation, but this does not give us ownership of your personal information or other content.

8. Availability, changes and termination

We aim to keep PTAI reliable but do not promise uninterrupted or error-free availability. We may maintain, update, replace or discontinue features for security, legal, technical or product reasons. We will give reasonable notice of a material reduction to a paid service where practicable and honour rights required by consumer law.

You may stop using PTAI and request account deletion at any time. We may restrict or terminate access if you materially or repeatedly breach these terms, create a security or safety risk, fail to pay, or if required by law. Where reasonable, we will explain the reason and allow an opportunity to correct the issue or appeal an error.

9. Liability and consumer rights

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing limits mandatory consumer rights or remedies.

If we fail to comply with these terms, we are responsible for loss or damage that was a foreseeable result when the agreement began. We are not responsible for loss that was not foreseeable, was caused by information you withheld or instructions you ignored, or could reasonably have been avoided. PTAI is supplied for personal and domestic use; we are not liable for business loss, lost profit, lost revenue or business interruption.

Third-party services, devices and networks may have their own terms and failures. We remain responsible where applicable law says we cannot transfer or exclude that responsibility.

10. App stores and third-party terms

If you download PTAI from Apple, the Apple Standard Licensed Application End User License Agreement governs the licence to the iOS app, and these terms govern the PTAI service. Apple is not responsible for providing PTAI or its support, except as its terms require. Apple and its subsidiaries may enforce the app-licence terms as third-party beneficiaries.

If you download from Google Play, Google Play’s applicable terms govern your store relationship. You must also comply with applicable third-party terms, including your device, network and app-store terms. If a mandatory app-store term conflicts with these terms, that mandatory term controls for that issue.

11. Governing law and changes

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, but if you are a consumer living elsewhere you keep any mandatory protections and may be entitled to bring proceedings in your home courts.

We may update these terms for legal, security, technical or product reasons. We will post the revised terms and give email or in-app notice before a material change takes effect. If law requires consent, we will ask for it. Continued use after the effective date means you accept changes where that method is legally permitted.

If part of these terms is unenforceable, the rest remains effective. A delay in enforcing a right does not waive it. You may not transfer this agreement without our consent; we may transfer it as part of a reorganisation or sale if your rights are not reduced.

12. Contact

Support: support@pocket-team.ai
Privacy: privacy@pocket-team.ai